Goods which are not in a satisfactory condition or quality are classified as faulty and can be replaced. Please contact our customer care on [email protected] within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s). However, please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and or Panaaz Fashion LTD. has the right to refuse a refund on these grounds.